Digital products
Because these products are delivered digitally, completed purchases are generally final after successful delivery, subject to applicable law and the merchant-of-record terms presented at checkout.
Issues eligible for review
Applied Data Factory will review duplicate charges, failed delivery, inaccessible downloads, corrupt files, materially incomplete deliveries, and delivery of an incorrect product.
How to request review
Online support submission is not currently available. When online purchasing is enabled, the checkout and delivery materials will identify the support method and order information needed for a delivery or refund review. Buyers should never send payment-card data through a website contact form.
Merchant of record
Online purchasing is not currently available. If checkout is enabled through Lemon Squeezy, its merchant-of-record terms and transaction records will also govern refund handling.
Custom services
Cancellation, deposit, milestone, acceptance, and refund terms for custom work will be defined in the separate written scope or service agreement.